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Sunday, February 9, 2025
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Zambia Airways Under Investigation for Alleged Flight Delays

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The COMESA Competition Commission (CCC) says it has instituted investigations against Zambia Airways as well as Kenya Airways (KQ) for violating aviation regulations.

CCC, a regional competition regulator that enforces laws and protects consumers, states that it is investigating the two airlines for delaying flights and inconveniencing their customers.

In the case of Zambia Airways, the airline has been cited for delaying a flight from Livingstone to Lusaka, where passengers had to wait for over six hours.

According to a customer who reported the matter to the CCC, the airline further refused to rebook the passengers and did not provide any meals or accommodation.

In a statement released today, the commission says it considers the alleged conduct by Zambia Airways to be unethical and a violation of aviation regulations.

“The alleged conduct is considered unconscionable as it involves unfair tactics, refusal to handle legitimate complaints and denying customers their right to redress, considering that the delay was caused by Zambia Airways,” the statement by the CCC reads.

The commission further directed that Zambia Airways must uphold exemplary practices that are embedded in international aviation treaties.

“Moreover, this treatment of the passengers is inconsistent with the Yamoussoukro Decision, the Montreal Convention and other best practices in the aviation industry,” the statement adds.

Meanwhile, Kenya Airways is also being probed over a similar complaint involving flights between Nairobi and Lusaka, as well as other destinations in the region.

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